Frequently Asked Questions (FAQ)

A: Harrx is an online healthcare platform that connects users with a wide range of healthcare providers and services. Our platform allows you to book doctor appointments, lab tests, scans, ambulances, and purchase medicines and medical products with home delivery.

A: Harrx was founded in September 2016.

A: Harrx is a limited company registered in Uganda.

A: To book an appointment, simply visit our website, search for a healthcare provider based on your preferences and location, and select an available time slot that suits you.

A: Yes, you can book lab tests, scans, and even ambulances through our platform. Just select the service you need, choose a provider, and schedule your appointment.

A: You can purchase medicines by uploading your prescription on our platform. Browse the available medications, place your order, and your delivery location.

A: If you are a patient looking for medical services or need to make orders and bookings, you do not need to create an account. When booking or ordering anything, you will be asked to provide your details, such as contact information and email address. Only service providers (such as doctors, hospitals, labs, etc.) are required to have an account on the platform to use it. This ensures they can manage their services and availability effectively.

A: Absolutely. We prioritize your privacy and use advanced security measures to protect your personal and medical information.

A: If you need assistance, you can contact our customer support team through the Contact Us page on our website or by emailing customer support team.

A: Yes, you can cancel or reschedule appointments through your account dashboard. Please note that cancellation policies may vary depending on the provider.

A: We conduct thorough background checks and verify the credentials of all healthcare providers to ensure they meet our quality standards.

A: Yes, healthcare providers can join Harrx by registering on our platform. For more details, please visit our "For Providers" page.

A: Yes, we offer home delivery for medicines, surgical, and medical products. Simply place your order online and choose the delivery option.

A: You can upload your prescription by clicking on the Medicines Menu, go to the "Medication Information" section, and provide the oder details, click place order when done.

A: If you encounter any technical issues, please reach out to our technical support team at customercare@harrx.com, and we will assist you promptly.

A: Your satisfaction is our priority. If you have any concerns about the service you received, please contact our customer service team, and we will work to resolve the issue.

A: You can contact us via email at customercare@harrx.com or through the Contact Us form on our website. Our support team is available to assist you with any questions or concerns.